Shipping policy

Shipping Policy

Thank you for shopping with PrueDora.

We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

Canada: 5–8 business days
United States: 5–8 business days
Europe: 3–8 business days
Australia & New Zealand: 7–12 business days
Rest of the World: 7–15 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

We may offer free shipping promotions from time to time. Any applicable free shipping offer will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.

Multiple Shipments

Some orders containing multiple items may be fulfilled from different warehouse locations. In these cases, your order may arrive in separate shipments at different times. Each shipment will have its own tracking number. Separate shipping charges may apply where items are dispatched from different locations.

Customs, Duties & Taxes

PrueDora ships internationally through our fulfillment partner's warehouses in Europe.

For orders shipped to destinations outside the United States, including Canada, the United Kingdom, European Union countries, and other international destinations, shipments are sent on a DAP/DDU basis. Import duties, customs charges, taxes, brokerage fees, or handling fees may be charged by the destination country's customs authority or delivery carrier when the order arrives.

These charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customs rules and charges vary by country. We recommend checking with your local customs authority before placing an international order if you are unsure about possible import costs.

United States Orders

Orders shipped to the United States may be fulfilled on a DDP (Delivered Duty Paid) basis through our fulfillment partner. Where DDP applies, applicable duties and customs clearance charges are handled through the fulfillment process and customers should not normally be asked to pay import duties upon delivery.

International Delivery

Customs clearance can occasionally cause delays beyond the estimated delivery timeframe. PrueDora is not responsible for delays caused by customs authorities or for charges imposed by local customs, tax authorities, or delivery carriers.

If a customer refuses a shipment because of unpaid customs duties, taxes, or import charges, any return, handling, customs, or carrier fees incurred may be deducted from any refund where permitted.

By placing an international order with PrueDora, the customer acknowledges that local import rules and charges may apply.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Severe weather
Customs inspections
Carrier delays
Public holidays
Natural disasters
Other unforeseen events

PrueDora is not liable for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. PrueDora is not responsible for orders delivered to an incorrectly provided address.