Refund policy

Return & Refund Policy

At PrueDora, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

14-Day Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must be:

Unworn, unused, and in its original condition
Returned with all original tags attached
Returned in its original packaging
Accompanied by proof of purchase (receipt or order confirmation)

How to Request a Return

To request a return, please contact our Customer Care team at: returns@pruedora.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return

If your return is approved, we will provide detailed instructions on how and where to send your item.

Please do not send items back without first requesting a return, as they may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order at: support@pruedora.com

Include your order number and clear photos of the item so we can review the issue and provide a prompt resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Beauty and cosmetic products
Personalized or custom-made items
Gift cards

Items marked as Final Sale are also not eligible for return unless required by applicable law. If you have questions about whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, colour, or style, simply return your eligible item and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws. Items must be returned unused, with all original tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and appear on your account, depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: returns@pruedora.com