FAQ
Please read our FREQUENTLY ASKED QUESTIONS before sending us a message.
How can I place an order?
Browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Do I need account to shop?
You can shop as a guest, but creating an account allows you to track your orders and save your preferences.
Where do PrueDora ship to?
We ship worldwide. Delivery times may vary depending on your location.
How much is shipping?
Shipping fees are calculated at checkout based on your location and order size. Free shipping is available on orders over $250.
How long does delivery take?
Standard shipping takes 3–14 business days, while expedited shipping is 3–7 business days for select locations.
Can I track my order?
Yes, once your order is shipped, we’ll email you a tracking number so you can monitor your delivery.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. Visit our Returns page for more details. Read more here
How do i initiate a return?
Contact our support team or email us at support@pruedora.com with your order number to start the return process.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Are the products Authentic?
Yes, all products at PruOfDora are 100% authentic and sourced from trusted designer brands.
What payment method do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use SSL encryption to ensure your payment details are safe.
How do I contact customer support?
You can reach us via email at support@pruedora.com or fill out our contact form here
How do I reset my password?
Click “Forgot Password” on the login page, and follow the instructions to reset it.
Can I update my order after placing them?
Contact our support team immediately for any changes. We’ll do our best to accommodate your request.
Do you have a privacy policy?
Yes, your privacy is our priority. Visit our privacy policy page for details on how we handle your data.
Do I recive an invoice for my order?
Yes, an invoice will be emailed to you once your order is confirmed. If you need a copy, you can also download it from your account under Order History or request it by contacting our support team at support@pruedora.com.
Are taxes included in the prices displayed?
No. All prices displayed on PrueDora.com are exclusive of applicable taxes.
Taxes (such as GST, HST, VAT, or sales tax) will be calculated at check-out based on your shipping address.
Are customs duties and import taxes included for international orders?
Customs duties and import taxes may apply depending on your destination country’s regulations.
These additional charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout. We recommend checking with your local customs office for more information before placing your order.
How will I know the final cost at checkout?
At checkout, you will see:
- Product subtotal
- Applicable taxes based on your shipping location
- Shipping fees (if any)
For international shipments, customs and import fees may be collected by the courier upon delivery.
Which countries does PrueDora ship to?
We proudly ship worldwide.
Shipping costs and delivery times vary by region.
How can I contact you about duties, taxes, or shipping questions?
Our customer care team is here to help.
Please email us at support@pruedora.com with any inquiries regarding your order, shipping options, or applicable taxes.