Frequently Asked Questions
Please read our FAQ before sending us a message.
Browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Yes, all products at PruOfDora are 100% authentic and sourced from trusted designer brands.
You can shop as a guest, but creating an account allows you to track your orders and save your preferences.
We ship worldwide. Delivery times may vary depending on your location.
Shipping fees are calculated at checkout based on your location and order size. Free shipping is available on orders over $150.
Standard shipping takes 5 –14 business days, while expedited shipping is 3–7 business days for select locations.
Yes, once your order is shipped, we’ll email you a tracking number so you can monitor your delivery.
We accept returns within 20 days of delivery for unused items in their original condition. Visit our Returns page for more details. Read more here
Contact our support team at support@pruedora.com with your order number to start the return process.
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Yes, we use SSL encryption to ensure your payment details are safe.
You can reach us via email at support@pruedora.com or fill out our contact form here
Click “Forgot Password” on the login page, and follow the instructions to reset it.
Contact our support team immediately for any changes. We’ll do our best to accommodate your request.
Yes, your privacy is our priority. Visit our Privacy Policy page for details on how we handle your data.
Yes, an invoice will be emailed to you once your order is confirmed. If you need a copy, you can also download it from your account under Order History or request it by contacting our support team at support@pruedora.com.
Send us an email
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Duties, Taxes & Shipping FAQ (PruOfDora)
🛜️ Are taxes included in the prices displayed?
No. All prices displayed on PrueDora.com are exclusive of applicable taxes.
Taxes (such as GST, HST, VAT, or sales tax) will be calculated at checkout based on your shipping address.
🚞️ Are customs duties and import taxes included for international orders?
For orders shipped outside of Canada, customs duties and import taxes may apply depending on your destination country’s regulations.
These additional charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout.
🌍 How will I know the final cost at checkout?
At checkout, you will see:
Product subtotal
Applicable taxes based on your shipping location
Shipping fees (if any)
For international shipments, customs and import fees may be collected by the courier upon delivery.
🚊 Which countries does PrueDora ship to?
We proudly ship worldwide.
Shipping costs and delivery times vary by region.
✨ How can I contact you about duties, taxes, or shipping questions?
Our customer care team is here to help.
Please email us at support@pruedora.com with any inquiries regarding your order, shipping options, or applicable taxes.
Note:
Taxes and shipping will be clearly displayed at checkout before you complete your purchase.
Import duties and customs fees (if any) are the buyer’s responsibility.
Curated by: PrueDora – Your Gateway to Exclusive Luxury.